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Frequently asked questions

General

What is an eSIM and how is it different from a normal SIM?

An eSIM is a digital SIM built into the phone. No plastic: buy a plan online and activate it with a QR code in a minute. Your main SIM stays on.

When does a plan activate?

On most plans it activates when you connect to a network at your destination. So you can install it early and the clock still waits for the trip.

Can I use one eSIM more than once?

Yes. When a plan runs out, keep the profile and top it up or add a new plan from your account.

Do I have to register?

Not to buy. But signing in gives you order history, usage tracking and one-tap top-ups.

Installing

Where do I get the QR code?

Right after payment the QR code appears under Orders and in your email.

Can I install it without a QR code?

Yes. On iOS 17.4 and newer there is a “Quick install” button, and you can always type the SM-DP+ address and the activation code by hand.

I deleted the eSIM profile — can it be restored?

Unfortunately not — a profile installs once. So talk to support before you delete one.

Do I need internet to install it?

Yes — downloading the profile needs stable Wi-Fi or mobile data. It is easiest to install at home before you fly.

Internet

Can I share the data with another device?

Yes — the hotspot works on all of our plans.

What speed will I get?

4G/5G — it depends on coverage in the country and on your phone. In each country we connect you to premium local operators.

Are calls and SMS included?

Most plans are data only. Calls over Telegram, WhatsApp and FaceTime work fine.

What happens when the data runs out?

The internet stops but the profile stays. Top it up from your account in one tap — no reinstalling.

Payment

What payment methods are there?

The methods available to you are shown on the payment page. A Humo or Uzcard bank card is confirmed with a one-time SMS code sent to the phone number linked to the card.

Can I get a refund?

If the eSIM has not been used, the payment is refunded in full. If use of the eSIM has begun, the payment is not refunded. “Use has begun” means the eSIM profile has been installed on a device and has connected to a network, so data from the package has started to be spent.

What currency are the prices in?

All prices are stated in Uzbek som (UZS) and payment is made in UZS. The amount is shown on screen while you place the order; there are no additional or hidden charges.

Device compatibility

The most reliable check is on the phone itself.

How to check on the device itself

  • Dial *#06# — if an EID appears, the device is suitable
  • Settings → Cellular → an “Add eSIM” item is there
  • The phone is not locked to an operator
  • The system is up to date

iPhone / iPad

  • iPhone XS · XS Max · XR
  • iPhone 11 / 12 / 13 / 14 / 15 / 16 — all models
  • iPhone SE (2020, 2022)
  • iPad Pro 11" (2018+) · iPad Air (3rd gen+) · iPad mini (5+)

Android

  • Samsung Galaxy S20 · S21 · S22 · S23 · S24 series
  • Samsung Galaxy Z Fold and Z Flip — every generation
  • Google Pixel 3 and everything newer
  • Xiaomi 12T Pro · 13 · 14
  • Huawei P40 · P40 Pro · Mate 40 Pro
  • Oppo Find X3 Pro · Find X5 · Reno 11, Motorola Razr (2019+)

Not supported

  • iPhone 8 and older
  • iPhones for the Chinese market (mainland China variants)
  • Phones locked to an operator
  • Galaxy S20 FE and Note 20 (the US variant)

It has eSIM and may still not work

A carrier-locked phone A phone bought on contract from a US or European operator will not take another operator’s eSIM profile — even though the hardware is there. Ask the operator that sold it to unlock it, and buy afterwards.

A jailbroken or rooted device On a jailbroken iPhone or a rooted Android the eSIM profile may fail to install, vanish afterwards or never reach the network. If the eSIM has not been used, the payment is refunded in full; if use of the eSIM has begun, the payment is not refunded.

A Chinese or US market variant The same model name covers different devices in different markets: mainland-China variants have a second physical SIM slot instead of the eSIM, and some US carrier versions have the eSIM switched off. If you are not sure, check with *#06#.