Payment and refunds
Updated: 2026-09-08
If the eSIM has not been used, the payment is refunded in full. If use of the eSIM has begun, the payment is not refunded.
Payment methods
The payment methods available to you are shown on the payment page. When you pay by a Humo or Uzcard bank card, the card details are entered on the payment page and confirmed with a one-time SMS code sent to the phone number linked to the card. All payments are made in Uzbek som (UZS). The amount is shown on screen while you place the order; there are no additional or hidden charges.
What “use has begun” means
“Use has begun” means the eSIM profile has been installed on a device and has connected to a network, so data from the package has started to be spent. This is visible in the operator’s network records, so it is not a matter of opinion. The reason is that an eSIM package is a single-use digital product: once activated, the operator does not take it back from us.
Exceptions
If use of the eSIM has begun, the payment is not refunded — an activated package is not taken back by the operator. A device not supporting eSIM, or being carrier-locked, is not grounds for cancelling a purchase once use of the eSIM has begun.
A technical fault
If we cannot deliver the service at all — for example the eSIM is not issued for a technical reason, or the wrong package is issued — the payment is refunded in full regardless.
How a refund is made
Email support@flyesim.uz or message https://t.me/flyesim_manager on Telegram, quoting your order number. We verify whether the eSIM has been used. This normally takes no more than one working day.
How the money comes back
To the bonus wallet at once, or by the same method it was paid — if you paid by card, to that same card. The reason can limit which is available. We do not refund to a different card or in cash. After we confirm the refund, the money normally reaches your card within 1–3 working days; the exact time depends on the bank that issued your card.