Privacy policy
Updated: 2026-11-09
What we collect, why, who receives it and how long we keep it.
Who we are
FlyeSIM is run by LEADER DRIVE LLC for the App Store app and by ITTECH LABS for the Google Play app. ITTECH LABS also runs the website, the mini apps and the Telegram bot. Each is the controller of the personal data processed through what it publishes. Contact: support@flyesim.uz.
What we collect
Account: your phone number, and your email address if you sign in with an email code. If you sign in through another service (a payment app, Google, Telegram or a partner app), the name, phone, email and account identifier it shares with us. Orders: the package, price, payment status, the eSIM's identifier (ICCID) and its installation details. Technical: IP address and device and browser type, in security and error logs. The app keeps your sign-in in the device's secure storage. It does not use your location, contacts or advertising identifier, and shows no ads.
Card details
The card number and the SMS code go to the payment provider and are never stored by us. If you save a card for next time, we keep the secure identifier the provider issues and the card's masked number, for example 986013******8669.
Why we use it
To create and deliver your eSIM, to sign you in and keep your account secure, to take and refund payments, to answer your requests, and to keep the accounting records the law requires. We do not sell personal data or use it for advertising.
Who receives it
Each receives only what it needs: the eSIM provider (EsimAccess) receives the order, without your name or phone; the payment provider you choose at checkout, and our payment gateway, receive the payment details; the SMS provider (Eskiz) receives your phone number and the sign-in code; the email provider (Resend) receives your email address and the sign-in code; Google receives your sign-in request if you choose Google; our staff receive a notice of each sale with your name, phone and order number in an internal chat; the agent whose link you used sees the order without your name or phone; our hosting provider stores the data on our servers.
Cookies and analytics
The app has no analytics or tracking. The website measures how it is used with Google Analytics and PostHog. Necessary storage keeps you signed in and remembers your language.
How long it is kept
Sign-in codes: deleted 30 days after they expire. Security and request logs: up to 90 days; error logs: up to 31 days. After you delete your account you can undo it for 7 days; then your name, phone, email and linked sign-in accounts are erased. Orders and payment records are kept as accounting and tax law requires, without your name or contact details. Sale notices stay in the internal staff chat.
Your rights
You can see your orders and eSIMs in the app, delete your account in the app's profile or on the account deletion page of our website, and ask for a copy or a correction of your data at support@flyesim.uz; we answer within a month. When this policy changes, we publish the new version here with its date.